1. Introduction & Acceptance

Welcome to Bernardo (referred to as "we," "us," "our," or the "Brand"). By accessing or using our official online store (the "Website") and purchasing our timepieces, you (the "Customer" or "User") agree to be bound by the following Terms of Service (the "Terms").

These Terms constitute a legally binding agreement between you and Bernardo. Please read them carefully before placing any order. If you do not agree with any part of these Terms, you must refrain from using our Website and services.

We reserve the right to update, modify, or replace any part of these Terms at our sole discretion. Changes will be effective immediately upon posting on this page. Your continued use of the Website following any changes constitutes your acceptance of the new Terms. The "Last Updated" date at the top of this page indicates the latest revision.

2. Account Registration & Security

To place an order, you may create an account or check out as a guest.

  • Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.

  • Accuracy: You agree to provide current, complete, and accurate purchase and account information for all transactions.

  • Age Restriction: By using our Website, you confirm that you are at least 18 years old or accessing the site under the supervision of a legal guardian.

  • Termination: We reserve the right to suspend or terminate your account if we suspect any fraudulent activity or violation of these Terms.

3. Product Information & Pricing

Bernardo is an artisan brand that prides itself on horological precision.

  • Accuracy of Descriptions: We strive to display our watches as accurately as possible, including colors, materials, and dimensions. However, we do not guarantee that your screen's display of any color or detail will be perfectly accurate.

  • Pricing: All prices are listed in your selected currency and are exclusive of applicable taxes and shipping fees, which will be added at checkout. We reserve the right to change prices at any time without prior notice. However, once your order is confirmed and payment is accepted, the price is locked.

  • Typographical Errors: In the rare event of a pricing error on the Website, we reserve the right to cancel your order and issue a full refund, notifying you of the cancellation promptly.

4. Orders & Payment

  • Order Acceptance: All orders are subject to acceptance by Bernardo. We may, at our sole discretion, refuse or cancel any order for reasons including, but not limited to, product availability, suspected fraud, or violation of these Terms.

  • Payment: We accept major payment methods (credit cards, digital wallets, etc.) as displayed at checkout. By providing your payment details, you confirm that you are authorized to use the chosen payment method.

  • Order Confirmation: A confirmation email will be sent to you upon successful placement of an order. This email is an acknowledgment of receipt, not an acceptance of the order. Final acceptance occurs when we dispatch the goods.

5. Shipping, Delivery & Risk of Loss

  • Shipping Policy: We ship to the address provided at checkout. Please refer to our Shipping Policy for estimated delivery times and rates.

  • Risk of Loss: All products are shipped with insurance. The risk of loss and title for the items pass to you upon our delivery to the carrier. Bernardo is not liable for delays caused by customs clearance, weather, or carrier-specific issues.

  • Inspection Upon Delivery: We strongly advise you to inspect your package upon arrival. If the packaging is damaged, please refuse delivery or note the damage with the carrier before signing.

6. Intellectual Property Rights

All content on this Website, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of Bernardo or its content suppliers and is protected by international copyright, trademark, and intellectual property laws.

  • You may not reproduce, distribute, display, transmit, or create derivative works from any content on this Website without prior written consent from Bernardo.

  • The Bernardo name and logo, along with the designs of our timepieces, are registered trademarks and industrial designs. Any unauthorized use is strictly prohibited.

7. Warranty & After-Sales Service

Bernardo offers a comprehensive warranty on all our timepieces against manufacturing defects, as detailed in our specific Warranty Policy provided with each purchase.

  • The warranty covers mechanical and movement malfunctions under normal use, excluding wear and tear, water damage (if not specified for swimming), battery replacement, and damages caused by accidents or unauthorized servicing.

  • For warranty claims, please contact our Concierge Team at info@bernardowatches.com with your order number and proof of purchase.

8. Limitation of Liability

To the fullest extent permitted by law, Bernardo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or lost data, arising from your use of our Website or products.

  • Our total liability, whether in contract, warranty, tort (including negligence), or otherwise, shall not exceed the total purchase price paid by you for the specific product giving rise to the claim.

(Note: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.)

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media, payment gateways) that are not owned or controlled by Bernardo. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your interactions with such sites are solely between you and the third party.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [Insert your country/state of business, e.g., United Arab Emirates / Dubai], without regard to its conflict of law principles.

  • Informal Resolution: In the event of any dispute, we encourage you to contact us first at info@bernardowatches.com to seek an amicable resolution.

  • Formal Proceedings: If amicable resolution fails, any disputes shall be resolved exclusively by the competent courts located in [Insert your jurisdiction], to the exclusion of any other forum.

11. Contact Information

For any questions, clarifications, or concerns regarding these Terms of Service, please do not hesitate to reach out to us:

Email: info@bernardowatches.com
Response Time: Within 24 business hours.

These Terms are the foundation of our mutual respect. At Bernardo, every second counts—and every agreement is built to last a lifetime.