Our Philosophy on Privacy

At Bernardo, we understand that true luxury lies in trust. Just as we protect the delicate mechanics of our timepieces, we are equally committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our brand, whether through our online boutique, customer service, or social channels.

We act as the Data Controller for your information and strictly adhere to international data protection standards, including GDPR and CCPA frameworks.

1. Information We Collect

To provide you with a seamless and personalized shopping experience, we may collect the following categories of data:

  • Personal Identification Information: Full name, billing and shipping addresses, email address, phone number, and date of birth (for verification purposes).

  • Transaction Data: Details about your purchases, payment history, and preferred currency.

  • Technical & Browsing Data: IP address, browser type, device identifiers, referring URLs, and how you interact with our website (via cookies and similar tracking technologies).

  • Communication Data: Records of your correspondence with our Concierge Team.

2. How We Use Your Information

Your data enables us to deliver the Bernardo experience. We use it for the following purposes:

  • Order Fulfillment: Processing payments, shipping your watch, and providing order confirmations and tracking updates.

  • Customer Support: Responding to your inquiries, processing returns (per our Returns Policy), and resolving any issues.

  • Personalization: Curating product recommendations and exclusive offers tailored to your taste.

  • Marketing & Communications: Sending you newsletters, event invitations, or limited-edition announcements (only with your explicit consent, which you may withdraw at any time).

  • Legal Compliance: Preventing fraud, verifying age, and fulfilling our legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze site traffic. These are small text files stored on your device.

  • Essential Cookies: Necessary for website functionality (e.g., cart operations, secure logins).

  • Performance Cookies: Help us understand how visitors use our site to improve its structure and content.

  • Targeting Cookies: Used to deliver relevant advertisements to you on other platforms.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of our website.

4. Sharing Your Data (Third-Party Processors)

We never sell, rent, or trade your personal data. However, to operate our business, we share information with trusted third parties who act as data processors, including:

  • Payment Gateways (e.g., Stripe, PayPal) to securely process transactions.

  • Shipping Carriers (e.g., DHL, FedEx) to deliver your orders.

  • IT Service Providers for hosting, email delivery, and analytics (e.g., Shopify, Google Analytics).

  • Legal Authorities: Only if required by law, to enforce our terms, or to protect the rights and safety of Bernardo, our customers, or others.

All third-party processors are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.

5. Data Security (The Atelier Standard)

We treat your data with the same precision and care we apply to our watch movements. We implement robust technical and organizational security measures, including:

  • SSL/TLS Encryption for all data transmitted between your browser and our servers.

  • Restricted Access to personal data strictly on a need-to-know basis.

  • Regular Security Audits of our systems to guard against unauthorized access, alteration, or destruction.

Despite our efforts, no internet transmission is 100% secure, but we strive to use commercially acceptable means to protect your data.

6. Your Data Rights (Control Over Your Time)

You have full authority over your personal data. You are entitled to:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct any inaccurate or incomplete information.

  • Erasure: Request deletion of your data ("Right to be Forgotten"), subject to legal retention obligations (e.g., for warranty and tax purposes).

  • Restriction: Object to or restrict the processing of your data for specific uses.

  • Portability: Receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for warranty claims, tax records, or legal disputes).

8. Changes to This Policy

Bernardo reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top of this policy will reflect the latest revisions.

9. Contact Us (Our Concierge Privacy Desk)

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our dedicated team:

Email: info@bernardowatches.com
Response Time: Within 24 business hours.

At Bernardo, we don't just measure time; we measure the trust you place in us—and we treat it as our most precious jewel.