Our Commitment to Excellence

At Bernardo, we are not merely watchmakers; we are artisans of time. Every timepiece that leaves our atelier is a testament to our unwavering commitment to precision, luxury, and horological integrity. We want you to cherish your Bernardo watch as much as we enjoyed crafting it.

However, should you decide that your chosen timepiece isn’t the perfect match for your wrist, we are here to ensure a seamless, transparent, and dignified return process.

1. The "Bernardo 10-Day" Return Window

You have 10 calendar days from the date of receiving your order to initiate a return. This cooling-off period applies to all watches purchased directly from our official online store.

2. Condition Requirements (The "Like-New" Standard)

To be eligible for a full refund or exchange, the item must be returned in its original, unworn, and undamaged condition. This includes:

  • The watch case, bracelet, and clasp must be free of scratches or scuffs.

  • All original protective films must remain intact.

  • The original packaging (presentation box, outer sleeves) must be included and undamaged.

  • All certificates, manuals, and included accessories must be returned alongside the watch.

Note: Items that have been adjusted, resized, or show visible signs of wear will not be accepted for return and will be sent back to the customer.

3. Return Shipping Costs

  • Customer Responsibility: The cost of return shipping is borne by the customer unless the item is faulty or incorrect.

  • Our Recommendation: We strongly advise using a trackable, insured shipping service with proof of delivery. Bernardo cannot be held liable for items lost or damaged during transit back to us.

4. Manufacturing Defects & Incorrect Orders

We take pride in our rigorous Swiss-inspired quality control. However, in the rare event that your watch arrives with a manufacturing defect or you receive an incorrect model, Bernardo will cover 100% of the return shipping costs. We will either expedite a replacement or issue a full refund immediately upon receiving our internal quality assessment.

5. Refunds & Processing Time

Once your return package arrives and passes our strict quality inspection (which typically takes 2 to 3 business days), we will process your refund.

  • Refund Method: Funds will be returned to your original method of payment.

  • Processing Period: Please allow an additional 5 to 7 business days for the reflected amount to appear in your bank statement, depending on your banking institution.

6. Exchanges (The Perfect Fit)

If you love the collection but wish to swap your model (e.g., different dial color or strap size), we encourage you to return the original watch for a refund and simply place a new order on our website. This ensures you receive your desired timepiece as quickly as possible.

7. How to Initiate a Return

To begin your return, please contact our dedicated Concierge Team at:
Email: info@bernardowatches.com (or your actual email)
Response Time: Within 24 business hours.

Please have your Order Number and Email Address ready. Our team will generate a Return Merchandise Authorization (RMA) number and guide you through the next steps.

This policy reflects the integrity of the Bernardo brand. We build watches that last generations—and we build relationships that last just as long.