The Journey of Your Timepiece

At Bernardo, we believe that the delivery of your watch should be as exquisite as its craftsmanship. Every order is handled with the utmost care, precision, and security, ensuring your timepiece arrives in pristine condition, ready to begin its journey on your wrist.

We partner exclusively with premium, fully-tracked courier services to guarantee a safe and luxurious unboxing experience.

 

 

1. Processing Time (The Atelier Preparation)

Before your watch departs our facility, it undergoes a final rigorous quality inspection and luxurious packaging ritual.

  • Standard Processing: 1 to 3 business days (excluding weekends and public holidays).

  • Bespoke Engraving/Adjustments: If you have selected any personalization services, please allow an additional 2 to 3 business days for processing.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our atelier.

 

 

2. Delivery Times (Estimated Transit)

Delivery times are calculated from the date of dispatch, not from the order date, and are estimates provided by our shipping partners.

Region

Estimated Delivery Time

Lebanon

1 - 7 business days

Please note: Remote areas may require additional transit time.

 

 

3. Shipping Rates & Costs (To Be Confirmed)

We are committed to transparent pricing. The exact shipping fee is calculated at checkout based on your delivery address, the weight of the package, and the selected courier service.

Example Format:

  • LEBANON (US): [US 4 / Free over US 500]

  • International: [Calculated at checkout based on weight]

All applicable shipping charges will be clearly displayed in your shopping cart before you finalize your payment.

 

 

4. Tracking Your Order (Real-Time Precision)

Once your order is dispatched, you will receive a unique tracking number via email. You can monitor your timepiece's journey in real-time through our courier's portal. If your tracking information hasn't updated within 48 hours, please contact our team.

 

 


5. Customs, Duties & Import Taxes (International)

For international orders, please be aware that your package may be subject to import duties, taxes, and customs clearance fees levied by the destination country.

  • Responsibility: These charges are the responsibility of the customer and are not included in the item price or shipping cost at checkout.

  • Local Regulations: We recommend checking with your local customs office for an estimate of these fees before placing your order, as Bernardo has no control over these charges and cannot predict their amount.

 

 


6. Delivery Address Accuracy

As we deal with high-value items, it is crucial that the shipping address provided is completely accurate.

  • Verification: We reserve the right to hold orders for address verification if we detect any discrepancies.

  • Liability: Bernardo cannot be held responsible for lost or misdelivered packages due to an incorrect or incomplete address provided by the customer. Additional shipping fees for re-delivery will be borne by the customer.

7. Failed Delivery Attempts

If a delivery attempt fails due to the customer's unavailability, the courier will usually leave a notice and attempt redelivery. If the package is returned to us due to multiple failed attempts or refusal to pay customs duties, the customer will be responsible for the return shipping costs and any applicable redelivery fees.

 

 

8. Contact Our Shipping Concierge

For any questions regarding your delivery, expedited shipping requests, or to track your order, please reach out to us:

Email: info@bernardowatches.com
Response Time: Within 24 business hours.

 

 

We entrust your Bernardo watch to the skies—wrapped in elegance, guarded with precision.